Medium confidence
Jun 11, 2026
ServiceNow
−117 At least 117 California roles: 54 in Santa Clara and 63 in San Diego; broader reporting described hundreds of staff
Attribution · verbatim quote
“We’re actively investing in and hiring for the AI-focused skills this era demands, while managing headcount with discipline to end the year where we started.”
— ServiceNow spokesperson (spokesperson)
Summary
ServiceNow disclosed California layoffs affecting at least 117 workers across Santa Clara and San Diego, while broader reporting described a three-figure reduction. The company said it was investing in AI-focused skills and managing headcount with discipline as it generated real AI efficiencies inside the business.
Evidence notes
- · East Bay Times reported WARN-disclosed cuts of 54 ServiceNow jobs in Santa Clara; San Diego Union-Tribune reported 63 more in San Diego.
- · Salesforce Ben reported that ServiceNow described active investment in AI-focused skills while managing headcount, and referenced real AI efficiencies inside the business.
- · Confidence is medium because the full layoff count is reported as a range/three-figure number and because the AI link is framed as skills mix and efficiency rather than a named direct replacement program.