IBM
HighReported scope: Few hundred HR roles + 'thousands' broader Q4 cuts
Arvind Krishna told media IBM had replaced 'a few hundred' HR staff with AI agents (AskHR), reallocating savings to programmer and sales hires. IBM's overall headcount grew despite the AI-driven cuts to administrative functions; the framing is 'displacement and reallocation' rather than net reduction.
“We replaced a few hundred human resources staffers with AI agents. Our total employment has actually gone up, because what it does is it gives you more investment to put into other areas.”Evidence: PYMNTS ↗